Resolved Unable to login using laptop

[vidya_vidya]

Hello Admin/Team,

I tried to log in using my laptop, but I was unable to do so. An error message appeared, stating that a VPN was detected and advising me to turn off the VPN to continue. However, I am not using any VPN. Currently, I am using my mobile device to log in, but I would prefer to use my laptop for convenience. Although I am not in a hurry, I am reporting this issue to better understand why I am unable to log in via my laptop. I am using the Chrome browser. Is there anything I can do to fix this issue? Please help at your convenience.

Thanks!

 

[Narakasura]

Hello Admin/Team,

I tried to log in using my laptop, but I was unable to do so. An error message appeared, stating that a VPN was detected and advising me to turn off the VPN to continue. However, I am not using any VPN. Currently, I am using my mobile device to log in, but I would prefer to use my laptop for convenience. Although I am not in a hurry, I am reporting this issue to better understand why I am unable to log in via my laptop. I am using the Chrome browser. Is there anything I can do to fix this issue? Please help at your convenience.

Thanks!

Hi Vidya,
I faced the same issue once and it was because I used my company laptop. Some companies install VPN by default. I don't know if u r in this case, just wanted to expose my experience. Good luck.

 

[Chat2Friends]

Hello Admin/Team,

I tried to log in using my laptop, but I was unable to do so. An error message appeared, stating that a VPN was detected and advising me to turn off the VPN to continue. However, I am not using any VPN. Currently, I am using my mobile device to log in, but I would prefer to use my laptop for convenience. Although I am not in a hurry, I am reporting this issue to better understand why I am unable to log in via my laptop. I am using the Chrome browser. Is there anything I can do to fix this issue? Please help at your convenience.

Thanks!

Let us clearly know what internet are you using. So that we could see what we can help you with.

 

[vidya_vidya]

Hi Vidya,
I faced the same issue once and it was because I used my company laptop. Some companies install VPN by default. I don't know if u r in this case, just wanted to expose my experience. Good luck.

I see yeah I was trying to use office laptop. That is what people in the chat also suggested. Maybe I will try log in using my personal laptop and see. Thanks.

 

[vidya_vidya]

Let us clearly know what internet are you using. So that we could see what we can help you with.

I will try log in using my personal laptop and see if the error still comes up. Thanks !